Privacy Policy

Last Updated: November 09, 2026

Roof Expert USA operates the website https://boiseid.roofexpertusa.com/ (the "Site") as an independent emergency roofing triage referral service serving Boise and the Treasure Valley region of Idaho. This Privacy Policy details our operational practices regarding the collection, handling, and protection of information obtained through your use of our website and telephone dispatch desk.

1. Strict Zero-Web-Form Architecture

Unlike conventional lead-generation portals, this Site does not maintain online contact forms, callback request boxes, email capture forms, or interactive registration portals. We enforce this policy intentionally to protect consumer privacy and prevent consumer data from being stockpiled in commercial databases. You cannot submit personal information directly through web forms on this Site.

2. Information Collected via Voice Telephone Dispatch

When you initiate telephone contact with our 24/7 emergency dispatch desk at (888) 208-4155, our triage coordinators collect only the operational information necessary to facilitate emergency roofing dispatch: your contact name, telephone callback number, property street address in Ada or Canyon County, physical roof characteristics (pitch, roofing material, approximate age), and specific descriptions of active water leaks or storm damage.

3. Purpose and Use of Collected Information

The information you provide over the telephone is used solely for: (a) triaging the severity of active water leaks or structural hazard; (b) identifying and contacting independent, licensed Idaho roofing contractors operating within your geographic sector; and (c) transmitting property details to the dispatched contractor so they can mobilize appropriate weather-containment materials.

4. Zero Data Commercialization & Information Sharing

We maintain an absolute prohibition against commercial data trading. We do not sell, rent, lease, barter, or distribute your personal contact information to third-party marketing brokers, insurance aggregators, advertising syndicates, or commercial mailing lists. Your information is shared exclusively with the independent roofing service provider assigned to your emergency request.

5. Website Analytics and Log Information

Like standard web servers, our hosting environment records non-personally identifiable technical access logs: visitor IP address, browser user-agent, operating system, referring URL, and timestamp. These server logs are utilized strictly for platform performance monitoring, cybersecurity threat mitigation, and infrastructure reliability.

6. Contacting Our Administrative Desk

For inquiries regarding this Privacy Policy or administrative data handling, contact our regional administrative office reference at 4205 Libby St, Boise, ID 83705, USA, or reach our dispatch desk by telephone at (888) 208-4155.